FAQs

What payment methods do you accept?

I accept payment through Shop, Paypal, most major credit cards, Google Pay, and interac etransfer.

Where do you ship & how much does it cost?

I ship worldwide!

As for costs, that's up to Canada Post. As of January 2025, shipping costs are anywhere between $8-$30 depending where you live.

If you live local to Coquitlam, BC, I offer free local pickup!

There is also automatic free shipping on any orders of $125cdn

How long will shipping take?

Unfortunately, once your order leaves my hands, it's at the mercy of the postal company. I aim to have all orders dropped off with Canada Post within a maximum of 48 hours after your order.

For a more accurate timeline, see the shipping options at checkout, or send me a message.

Do you offer tracking on orders?

Yes! At checkout, you can choose what method of shipping you'd like. If you choose one that's tracked, you will receive your tracking number when your order ships.

What is your return policy?

If you're not happy for any reason within 30 days of receiving your order, send me a message to start a return process.

Please note: buyer is responsible for return shipping, so please consider this if you aren't 100% certain when ordering- it can be costly!

Do you have gift cards?

Shit yes I do. Let your loved one pick out their own gift with a gift card here

Do you offer customization?

Definitely! Send me a message to talk about custom designs.

Where are you located?

I'm based in Coquitlam BC, which is part of the Greater Vancouver Regional District (so I'm not in the city of Vancouver, but the city I live in is part of the group of cities that make up the Vancouver area).

Who is designing all your products?

Hello, I'm the Tanya of Tanya's Tasteless Teacups! I'm a Queer, neurodivergent, feminist mom with blue hair and a foul mouth.

In 2013, I graduated with honours from the Fashion Design program at the Visual College of Art & Design in Vancouver, BC, where I was also valedictorian of my graduating class.

From 2015-2018, I worked at a shop that specialized in sewing leather jackets and costumes for the Vancouver Film Industry. I was involved in sewing costumes for dozens of characters including for the CW superhero shows (I sewed too many versions/copies of Stephen Amell's Arrow costume to count in those 3 years).

Since 2018, I have been self-employed doing a mix of sewing, teacup and coffee mug defiling, and various other custom projects that folks request. I still do film sewing as it comes up, and I'm always up for a challenge.

As for the artwork on the mugs, those are done by various artists, from whom I have purchased a commercial license for permission to use their art in my art! The sass and phrases are all me, though (unless otherwise noted).

Who is actually making your products?

Hello, it's Tanya again! Please see answer above.

All products are made by me.

Who is answering emails/creating your social media posts/packaging and sending your orders?

... me again (see above!)